November 19, 2019, Taj Lands End, Mumbai Thriving in an evolving Digital landscape


The Indian insurance industry is expected to touch a phenomenal figure of US$ 220 billion by 2020 – owing to a large number of favourable factors such as innovative product marketing, increasing demand to reach out to an unusually high underserved market and enhanced policy support (source:

Product innovation and distribution, foray of large private players, mergers and acquisitions within the industry, massive enrolments under the central government’s national health and insurance schemes providing vital insurance cover to millions of Indian households have been the highlights of the massive strides made by the Indian insurance industry.

Against the backdrop of such a burgeoning marketplace, we welcome you to InsurTech India Conference & Expo to be held on November 19, 2019 at the majestic Hotel Taj Lands End, Bandra, Mumbai.

SAVE THIS DATE – November 19 in your diary.

This MUST ATTEND exclusive Insurance technology, innovation and business forum is designed to attract the best minds and to ignite effective debates on a variety of compellingtopics – concerning life as well as non-life sectors.

InsurTech India Conference & Expo aims to also move well with the digital age to take a fair stock of advancements, challenges and innovations with respect to both technologyand innovation aspects.

Experts will converge and debate on what it takes for an Indian insurance company to brave a multitude of business and regulatory challenges and lead the pack in this highly disruptive world. Senior insurance professionals and domain executives will try to comprehend the ever evolving business insurance landscape – something that started as traditional brick and mortar, legacy backed insurance business and adopting and acclimatising to undeniably disruptive elements such as InsureTech, Digital Insurance, AI, IoT, Big Data etc.

The inexorable march doesn’t certainly end here. Changing customer demographic profiles and preferences will increasingly dictate on what features should be incorporated in new age insurance products (for life and non-life) to make it more appealing and acceptable over existing insurance products. The key challenge will be to assimilate next generation technology aspects with tried and tested marketing strategies and tools, and innovative distribution channels to deliver rich augmented customer experiences.

As part of our drive to deliver comprehensive content, our partners and content teams have been working assiduously to put up an impressive conference program and an array of senior insurance and technology industry experts to lead the discussions across 4 major panel discussions.

Discussions at InsurTech India Conference will include wide ranging discussions on technology and innovation, achieving cost efficiencies and enhanced customer retention amidst intense competition, automated workflows, regulatory challenges and foreign direct investments in this industry, governance and fraud risk management issues, claims and dispute resolution etc.

Attendees will include senior board level professionals of leading insurance companies , C level executives (CFOs, CMOs, CIOs, CTOs& CISOs), regulatory body representatives, IT & digital domain experts, marketing and channel partners, cyber security and fraud risk management professionals, consulting majors, and other senior professionals.

A modest expo will display futuristic technologies and service offerings by leading domestic and global leaders. One could look forward to rewarding mileage and branding, aside from ample networking opportunities.

PROGRAM* | Mumbai, 19th November

08:30 AM onwards Registration & Welcome Tea
09:15 - 09:30 Welcoming Delegates and Lamp Lighting by dignitaries
09:30 – 10:00 Knowledge Partner Address - Jayant Saran, Partner, Deloitte Forensic
10:00 - 10:30 Special Address by CA Shailesh V Haribhakti, Chairman, L&T Finance Holdings Limited
10:30 - 10:50 Presentation by IBM
10:50 - 11:10 Tea / Coffee Break
11:10 – 11:55 Panel 1 - InsureTech: What happens when technology powers the Insurance industry?
  • Rise of technology aggregators and impact on the business landscape
  • Leveraging InsureTech to introduce new products & reduce time to market
  • Relevance of security and data privacy in the new world
  • Is the Regulatory authority evolving in line with the sector’s evolution?
Moderator: Jayant Saran, Partner, Deloitte Forensic
  • Amit Malik, Chief People, Operations & Customer Services Officer, Aviva India
  • K V Dipu, President & Head of Operations and Customer Service, Bajaj Allianz General Insurance Company
  • Arif Syed, Senior Vice President Of Technology (CTO), Bharti AXA General Insurance
  • Rupesh Mehta, Chief Technology Officer, Reliance Health Insurance
  • Representative of IBM
  • Representative of Informatica
11:55 – 12:15 Presentation by Informatica
12:15 – 13:00 Panel 2 - Governance and fraud risk management challenges in the insurance industry
  • Blockchain & disruptions in the insurance industry
  • Traditional challenges and how they have been exacerbated with changing times
  • New challenges and fraud in the insurance industry
  • The role of technology in fraud risk management
Moderator: K.V. Karthik, Partner, Deloitte Forensic
  • Avez Sayed, Chief Risk Officer, SBI General Insurance
  • Eswaranatarajan N, Chief Operating Officer, Kotak General Insurance
  • Subhrajit Mukhopadhyay, Chief & Appointed Actuary, Edelweiss Tokio Life Insurance
  • S. V. Sunder Krishnan, Chief Risk Officer, Reliance Nippon Life Insurance
  • Representative of IBM
13:00 – 13:15 Presentation by Seema Gaur, Executive Director (IT), IFFCO Tokio General Insurance
13:15 - 14:00 Networking Luncheon & visit to Expo Area
14:00 – 14:15 Presentation by Gopal K Gupta, VP and Head of Risk Management and Distribution Standards – Internal Assurance, Max Life Insurance
14:15 – 15:00 Panel 3 - Are new fraud and noncompliance risks opening up new avenues for insurance?
  • Cyber liability insurance – Key developments
  • Professional indemnity insurance – what lies in store
Moderator: Jayant Saran, Partner – Deloitte Forensic
  • Sandip Chakraborty, Chief Technology Officer, Edelweiss General Insurance
15:00 - 15:15 Presentation by Gold Partner # 1
15:15 – 15:30 Presentation by Gold Partner # 2
15:30 – 15:45 Tea Break
15:45 – 16:30 Panel 4 - Dispute resolution in the insurance industry
  • An overview of the disputes in the sector and key challenges
  • The arbitration experience in insurance sector disputes
  • Claims computation – best practices
  • The role of technology in dispute management/ resolution
Moderator: Amit Bansal, Partner, Deloitte Forensic
  • Madhulika Bhaskar, General Manager & CRO, General Insurance Corporation of India
  • Dinesh Pant, Appointed Actuary, LIC of India
  • Rajesh Gurumoorthy, Co-Founder & Partner, InsureComp
16:30 – 16:45 Closing Remarks, Conference Closure
*program and timings subject to changes

Speakers & Panelists

Keynote Speaker

CA Shailesh V Haribhakti

L&T Finance Holdings Limited

Speakers & Panelists

Amit Malik

Chief People, Operations & Customer Services Officer
Aviva India

Avez Sayed

Chief Risk Officer
SBI General Insurance

K V Dipu

President & Head of Operations and Customer Service
Bajaj Allianz General Insurance Company

Sandip Chakraborty

Chief Technology Officer
Edelweiss General Insurance

Seema Gaur

Executive Director (IT)
IFFCO Tokio General Insurance

Gopal K Gupta

VP and Head of Risk Management and Distribution Standards – Internal Assurance
Max Life Insurance

Madhulika Bhaskar

General Manager & CRO
General Insurance Corporation of India

Arif Syed

Senior Vice President Of Technology (CTO)
Bharti AXA General Insurance

Rupesh Mehta

Chief Technology Officer
Reliance Health Insurance

Subhrajit Mukhopadhyay

Chief & Appointed Actuary
Edelweiss Tokio Life Insurance

S. V. Sunder Krishnan

Chief Risk Officer
Reliance Nippon Life Insurance

Eswaranatarajan N

Chief Operating Officer
Kotak General Insurance

Dinesh Pant

Appointed Actuary
LIC of India

Rajesh Gurumoorthy

Co-Founder & Partner


Jayant Saran

Deloitte Forensic

Amit Bansal

Deloitte Forensic

K.V. Karthik

Deloitte Forensic


Supported by


Taj Lands End, Mumbai

Taj Lands End is ideally located in the queen of Mumbai's Western Suburbs, Bandra. Known for its distinct character, diverse community, vibrant nightlife and shops, eateries and promenades, Bandra is a preferred gateway for the Indi-curious.

This luxurious five-star hotel is perched atop the Bandstand. From here, you are treated to dramatic views of the city's stunning skyline and the emblematic Sea Link, as well as the historical Bandra Fort and the calming Arabian Sea.

South Mumbai-comprising the city's main business localities, tourist destinations, shopping and historical attractions-is only a quick ride across the Sea Link. North Mumbai and Bandra-Kurla Complex are conveniently close, as are the domestic and international airports.

True food and wine connoisseurs from all over the world favour the collection of fine-dining restaurants at Taj Lands End. Savour traditional Indian cuisine at Masala Bay, home-style Italian at Maritime by San Lorenzo and fine Chinese specialities at Ming Yang. Our popular all-day-dining restaurant, Vista serves a medley of flavours from the world over and a delectable Sunday brunch.

The craft of our master chefs and impeccable service perfectly complement the ultimate location, amenities, beautifully landscaped seaside and poolside lawns, and large selection of grand banquet halls of this landmark hotel. This makes Taj Lands End the preferred venue for your business conferences and dream wedding celebrations in Mumbai.

Ensconced within this luxury hotel, however, you could choose to altogether overlook that you are at the nerve-centre of the thriving metropolis. Stay in our grand luxury rooms and suites, all with spectacular sea views, or at our one-of-a-kind grand presidential suite.

Lounge by the pool beside the Tropics Bar; indulge yourself with a day at Jiva Spa and shop for finely curated Indian artefacts at Taj Khazana. Be pampered by our world-renowned butlers and enjoy sumptuous in-room dining experiences.

Come, escape deep within this palm-lined haven on the harbour.