Program

Roundtable # 1 – Trade Finance
Monday, March 15, 2021 (Revised Date)
3 PM - 4:30 PM (Virtual)
Timing Program Details
3:00 PM - 3:10 PM Welcome by Program Presenter
3:10 PM - 3:30 PM IBM BFSI Trade Finance Presentation

Topic: Transforming Trade Finance using AI, ML and Automation for Banks

Presented by:
- Mr. Kiran Challapalli, Technical Sales Architect, Data & AI, IBM India & South Asia
- Mr. Dineshchandra Pandey, Solution Architect, IBM Cloud, IBM
3:30 PM – 4:25 PM Transforming Trade Finance using AI, ML and Automation for Banks

Session Synopsis:
Organizations struggle to process the associated paperwork with a trade, due to inefficiencies in Trade Finance departments. IBM expertise in Data, AI & Automation (DAA) has helped several Large Banks to improve their ability to manage unstructured data in all its forms & efficiently process trade finance documents in rapid time. IBM DAA provides a cognitive search solution that enhances human intelligence by using AI technologies such as natural language understanding, machine learning, and deep learning to sort through mountains of semi structured & unstructured data to find specific information.

Traditional trade finance involves potentially millions of data elements contained in paper documents, issued and handled by numerous firms and often scanned into digital images of varying quality. Humans then need to extract the data these documents contain. The requirement for quicker decision-making means modern businesses must help employees and customers find information and complete tasks faster. IBM helps Banks infuse AI and bring in Automation reducing failure cases due to minimal manual entries and human intervention.

Join IBM experts to explore how you can:
  • Find actionable insights from your semi-structured data, faster
  • Build a system that integrates with conversational AI to find answers to your questions
  • Add a cognitive search and content analytics engine to your applications
  • Teach the language of your domain/company to the AI solution
  • How to reduce operation cost, improve productivity and automate the process

Session Moderator: S. Devishankar, Roundtable Convener, TFCI Events Pvt. Ltd.

Panellists:
  • Mr. MV Muthuraman, Deputy General Manager - Trade, FX & Remittances, Bank of Baroda
  • Mr. Balaji Rajagopalan, Technology Head, Treasury, Security Markets, Corporate Centre & Intelligent Automation, , ICICI Bank
  • Mr. Mohit Jain, Country Head- Trade Finance, Corporate, PSU & investment banking clients group, Indusind Bank
  • Mr. A. Sony, General Manager & Head Digital Banking, South Indian Bank
  • Mr. Kiran Challapalli, Technical Sales Architect, Data & AI, IBM India & South Asia
  • Mr. Dineshchandra Pandey, Solution Architect, IBM Cloud, IBM
  • Mr. Pradeep Iyer, Offering Leader, Data & AI Applications, IBM India & South Asia
4:25 PM – 4:30 PM Program closure remarks

Roundtable # 2 – Data & Artificial Intelligence
Wednesday, March 10, 2021
3 PM - 4:30 PM (Virtual)
Timing Program Details
3:00 PM - 3:10 PM Welcome by Program Presenter
3:10 PM - 3:30 PM IBM BFSI Data & AI Presentation

Topic: Infusing AI in Customer Service

Presented by:
- Kiran Challapalli, Technical Sales Architect - Data & AI, IBM India/South Asia
- Pradeep Iyer, Offering Leader, Data & AI Applications, IBM India/South Asia
3:30 PM – 4:25 PM Re-inventing customer relationships with adoption of AI

Session Synopsis:
Effective customer care is premised on efficient first point-of-contact, but touch-tone and interactive voice response (IVR) systems often provide no value and are often seen as irritating barriers between the customer and a live agent.

This experience is probably familiar. 75% of customers say it takes too long to reach a live agent. The average contact center routes 32% of calls through at least 4 menu levels. 91% of customers have called customer service multiple times for the same reason, 90% have been put on hold for too long and 89% have been forced to repeat information to multiple agents. The damage done by poor customer service is huge.

In addition, customers are more demanding than ever. They expect immediate, personalized and convenient service. Customers often defect because of bad customer service, sometimes after one negative experience, and many will never come back. Poor customer experiences are shared publically twice as often as good service.

It’s no surprise then that the top priority for contact center executives is to improve the customer experience. Contact centers have turned to cognitive technology and artificial intelligence to meet these pressing challenges. In fact, IBM research shows that early adopters of cognitive technology report improved customer service as a top outcome.
  • Cognitive assistants automate routine customer care, freeing live agents to focus on high-value interactions.
  • Cognitive insights help contact centers improve operational efficiency.
  • Cognitive solutions streamline multi-channel support, including social media

The paradigm of customer care is shifting. 70% of consumers say they prefer messaging over calling for customer support. By 2022, it’s predicated that 85% of all customer interactions will be handled without a human agent.

During this discussion, learn how IBM Watson can help your organization stay ahead of the curve, reduce costs and impress customers by boosting digital engagement and leveraging artificial intelligence (AI).

AI provides business value through viable data, technical feasibility, speed to implementation. With it, clients have seen:
  • 30-50% increase in call deflection rate with digital self-service adoption within call centers
  • 15% increase in customer satisfaction and speed of first call resolutions
  • 98% intent detection accuracy on over 2.5 Million real customer chats (Century Link)

IBM’s deep industry expertise sets us apart and Watson gives our client's the edge. IBM's end-to end integration capabilities puts us in the top 5 for digital transformation vendor competencies ranked by Technology Business Research.

Session Moderator: S. Devishankar, Roundtable Convener, TFCI Events Pvt. Ltd.

Panellists:
  • Mr. V. Ramesh, CGM - Executive Support System, State Bank of India
  • Mr. Asheesh Pandey, CGM & Chief Operations Officer, Union Bank of India
  • Mr. KV Dipu, President & Head Operations, Bajaj Alliance General Insurance Company
  • Ms. Anjana Rao, Chief Strategy Officer, IndiaFirst Life Insurance Company
  • Mr. Kiran Challapalli, Technical Sales Architect - Data & AI, IBM India/South Asia
  • Mr. Pradeep Iyer, Offering Leader, Data & AI Applications, IBM India/South Asia
4:25 PM – 4:30 PM Program closure remarks

Roundtable # 3 – Cloud Platforms
Thursday, March 18, 2021
3 PM - 4:30 PM (Virtual)
Timing Program Details
3:00 PM - 3:10 PM Welcome by Program Presenter
3:10 PM - 3:30 PM IBM BFSI Data & AI Presentation
Presented by: Mr. Aju Sebastian, Cloud Platform Sales Leader, IBM India & South Asia
3:30 PM – 4:25 PM Roundtable on: Running regulated workloads on Public Cloud

Session Synopsis:
In the current business environment new demands from customers and shareholders, along with increasing regulatory requirements, need organizations to have an IT ecosystem that can deliver increased agility, innovation and customization.

While most enterprises focused initially on migrating relatively simple applications and workloads, they can now migrate, modernize and build complex and mission-critical applications in the public cloud as well.

Cloud can empower your digital workforce and accelerate processes if you leverage the most secure and resilient compute choices for your tech stack’s several workloads. But there are so many Clouds – so how do you select the right cloud for enterprise level workloads, while avoiding complexity and sprawl?

Even when demand spikes, IT teams must deliver consistent user experiences. Besides maintaining end-to-security, they must keep an audit trail of compliance with regulations.

Most medium to large enterprises need a platform which can deliver high-grade workload capabilities, robust data and app protection, and open source innovations to take care of the largest and most complex enterprise demands.

Join us for this Roundtable as the IBM experts share how to:
  • Reduce cost and increase the flexibility of your infrastructure
  • Be confident of the security of your data
  • Increase application development productivity to support the changing needs of business
  • Use a broad range of computing choices: from bare metal and virtual servers to serverless architectures, Cloud Foundry apps and Kubernetes containers

Session Moderator: S. Devishankar, Roundtable Convener, TFCI Events Pvt. Ltd.

Panellists:
  • Mr. K M Reddy, Head & CISO, Union Bank of India
  • Mr. Ashok Singh, Executive Vice President and Head – IT Infrastructure Projects. Kotak Mahindra Bank Ltd.
  • Mr. Vinod Tharail, Joint General Manager, IT Project Management, South Indian Bank
  • Mr. Milind Varerkar, Head IT, The Saraswat Cooperative Bank
  • Mr. Sharad Sadadekar, SVP & Head, Cyber Security, HDFC Life Insurance
  • Ms. Puneet Kaur Kohli, Chief Technology Officer, Universal Sompo General Insurance Company
  • Mr. Aju Sebastian, Cloud Platform Sales Leader, IBM India & South Asia
  • Mr. Aju Murjani, Cloud Platform Sales Leader, IBM Asia Pacific
4:25 PM – 4:30 PM Program closure remarks
*Program subject to changes

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